Packages are shipped via a courier. Larger orders may be delivered by pallet. We send shipping notices by email. If you have provided us with a valid email address, you will receive a shipping notice after your goods have been collected from us by the courier or haulier. If you have any questions about how your order will be delivered please contact us.
Winter shipping information: During the Holiday season, orders take longer to arrive than during the rest of the year as shipping companies receive a large influx of orders. If you would like your order to arrive by December 25th, you must put it in before December 11th in Canada and December 17th in America.
Beer is sold in cases of 24 (each product is clearly marked with quantity and size).
Please note we only ship orders Monday to Friday. Your will receive an email telling you when your order has been shipped. Orders will normally be delivered based on the shipping standards identified above.
Please do not order unless there will be someone available to sign for the delivery or you opt for your order to be left in a safe place. High-value orders will not be left without a signature.
If you have not received your goods within 72 hours of receiving a shipping notice please contact us. Please allow additional time if shipping destination is on the west coast or for rural areas.
Deliveries take place Monday to Friday as standard. Delivery hours will normally be any time between 8am to 4pm. During busy periods such as Christmas, drivers may deliver outside of these hours.
When goods are temporarily out of stock you may place a pre-order to secure shipping of the product as soon as possible after it arrives in stock. Please note – when you place a pre-order, all the goods ordered will be shipped together once the out-of-stock item is available. Items which are in stock at the time the order is placed will not be shipped separately. Payment for your order will normally be taken at the time the order is placed.
Our priority is to get your products delivered to you as quickly and safely as possible. However, there is no way to be 100% sure that a package will survive the journey intact. We will replace or refund, whichever is the most practical, the cost of any items that arrive broken at a $/bottle rate equal to the average $/bottle cost of the purchase (less shipping costs). Please contact email@example.com for further details.
Our product is a liquid and can sometimes freeze when held in a postal truck for extended periods of time. No amount of packaging has proven to resolve this issue. Your satisfaction is of utmost importance to us, so email a picture of your frozen cans to firstname.lastname@example.org to be refunded for the price of the damaged cans.
If you aren’t happy with our products, you may return any unused and unopened bottles within 14 days of delivery, and we will return your money for these bottles. Bottles must be in re-saleable condition. Delivery charges are not refundable. If you wish to return any items to us, please contact us first to arrange the return. We’ll also pay the return shipping costs if the return is a result of our error (eg. you received an incorrect item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.