FAQs

Orders, shipping & returns

Where do you ship to? + -
Canada: We ship to all Canadian provinces with the exception of air mail only locations. US: We ship to 43 US contiguous states with the exception of Michigan, South Carolina, Nebraska, Kansas, Idaho, Mississippi & Georgia due to state regulations. Additionally, we ship to Hawaii and Alaska (shipping surcharge applies).
How much does shipping cost? + -
Free shipping is applied to orders over $50 within urban and metropolitan areas (excluding AK, HI). Suburban areas may incur a shipping fee of either $4.99 or $9.99, depending on the location you're shipping to. However, we offer free shipping for all subscription orders. For orders totalling $50 or less, there's a flat fee of $4.99 or $9.99, depending on the shipping location. Additional taxes may also apply based on your state or province's tax policies.
How long does shipping take? + -
Orders ship from our warehouse in 1-3 business days. Once an order ships, carriers will usually deliver the order in 2-7 business days. Please notice that during high volume promotions like Black Friday/Cyber Monday, it may take longer for you to receive your order. Partake cannot guarantee shipping times and cannot cancel a shipment once it’s in transit. If a product is in transit and is taking longer than expected, we will not issue a refund in the event the product arrives later than expected.
How do I track my order? + -
Once your order has been shipped, you will receive an email with your shipping confirmation including your tracking number and a link where you can track your order.
What should I do if I entered the wrong shipping address? + -
If you accidentally entered the wrong shipping address, please notify our team immediately via email at customerexperience@drinkpartake.com. Please note, once an order is placed there's a very small amount of time in which we are able to make any order changes.
Can I modify or cancel my order after it has been placed? + -
Once you place an order with us, we move quickly to fulfill it. Unfortunately, that means we are unable to make any changes to your order once it's placed. If you need to cancel your order, please reach out to us immediately at customerexperience@drinkpartake.com. Keep in mind that we can't guarantee that your order will be canceled. Once an order has been processed, it can no longer be canceled.
I only received part of my order. + -
When multiple products are ordered, they will likely shipped in multiple packages. If you more than 7 days have passed since you’ve received the first package, please email customerexperience@drinkpartake.com.
My order/item was damaged in transit. + -
If your order/item is damaged during shipping, please take a photo of the damaged good(s), provide your email address used to place the order and order number within 72 hours of receiving your order and send this information to customerexperience@drinkpartake.com. We'll work with you to make things right.
Do you accept returns or exchanges? + -
Our goal is that all our customers are satisfied with their orders. If items are damaged or do not meet your expectations, please take a picture and email us at customerexperience@drinkpartake.com, and we will work with you.
My order was returned to sender. + -
If your order was returned to the sender for any reason, please email our customer service team at customerexperience@drinkpartake.com and we'll process a replacement or refund right away.
I did not receive my order. + -
If for some reason the product does not arrive, we will offer a full refund or replace the order as long as we receive the request notice within 45 days of your delivery date or order placement.

Payment

Which payment methods do you accept? + -
We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay & Google Pay.
Do the prices shown on product pages include tax? + -
Prices shown on product pages do not include tax or shipping fees. Tax is calculated at checkout based on your shipping address and relevant tax rules.
My credit or debit card is not working. + -
If your credit or debit card is not working during checkout, please verify that the following is correct: Credit or debit card number - Expiration date - CVV/card security code - Cardholder name - Billing address - Sufficient funds or credit available If you still are having issues, the best option is to reach out to your financial institution/bank directly or to use an alternate card or form of payment.

Subscriptions

Can I cancel my subscription at any time? + -
Of course! There's no commitment here. Skip or cancel your subscription at any time before your next order date.
Will I get free shipping? + -
Yes, there is! All subscription orders get free shipping!
What products are available for subscription? + -
The beers currently available for subscription include: Pale, IPA, Blonde, Red, Dark and Peach. Please note, we only offer subscriptions on 24-packs.
How do I start a subscription? + -
To set up your subscription, you'll just add the products you'd like to your cart by selecting the Subscribe & Save option on the product page. For example, if you'd like to subscribe to automatically receive our Pale Ale, you'd head to this page and select the Subscribe & Save option to add to your cart. To learn more about our subscriptions, click here.
Can I use additional discounts on my subscription orders? + -
Additional coupon codes are valid on the first subscription order only.
Can I change the frequency of my shipments after my initial order? + -
Yes. To change the shipment frequency, please log in to your account. If this is your first time logging in, please create a new account using your subscription order email.
Can I swap products on my subscription? + -
Subscribers can pause, swap, skip or remove products at any time from within their account portal. If it's the first time you're logging in to your account, please create a new account using your subscription order email.
How do I cancel my subscription? + -
You can cancel your subscription at any time from within your account portal. You can also reach out to customerexperience@drinkpartake.com and we can cancel your membership for you.

Nutritional Information

Do your beers contain any alcohol? + -
All Partake beers contain less than 0.5% alcohol by volume. This type of alcohol content is similar to what’s found in kombucha, or even orange juice, due to the slight level of fermentation that occurs in these beverages.
What are the main ingredients? + -
Please check product page for the specific ingredient list of each product.
How are your beers so low in calories? + -
The low caloric content of our beers is a result of our proprietary brewing method. Unfortunately, we’re unable to give away our secret recipe!
Do your beers contain gluten? + -
All of our beers contain barley, and cannot be classified as gluten free. However, Blonde, Pale and IPA are gluten friendly. Our Blonde Ale contain less than 20ppm (parts per million) gluten, and the Pale Ale and IPA contain less than 5 ppm gluten.
Are your beers vegan? + -
All Partake beers are vegan-friendly.

General

What is the shelf life of Partake beers? + -
All Partake Brews have a best before date of 1 year after packaging. You can find the best before date on the bottom of each can.
Where are Partake beers brewed? + -
Partake beers are currently brewed in Toronto, Canada and Cincinnati, USA.
Can I pick up from your brewery? + -
Unfortunately, we do not sell our beers directly from the brewery.

Wholesale

I'm interested in carrying Partake. How do I order from you? + -
Partake is offered in a number of retail stores and restaurants. For more information on how include it in your offerings, please contact customerexperience@drinkpartake.com