Politique de remboursement

Damaged order
If there has been damage to your product in transit, please reach out to us with a photo within 30 days of receiving your package. We’ll replace the cost of the can(s), or give a credit toward your next purchase.

Missing order
If for some reason the product does not arrive, we will offer a full refund or replace the order.

Cancelling an order
If you wish to cancel an order, please do so within four (4) hours of placing it. If your shipment has already left our warehouse, unfortunately we are unable to cancel it. Refunds will not be issued on shipments that are in transit.

Delivery time
Partake cannot guarantee shipping times and cannot cancel a shipment once it’s in transit. If a product is in transit and is taking longer than expected, we will not issue a refund in the event the product arrives later than expected.

In the event that the quality of your beer has been affected, please contact us at customerexperience@drinkpartake.com.

General refunds
If you are not satisfied with our products and would like to request a refund, please reach out to us to receive a shipping label in order to send back your product for a refund. A refund will be issued once received at our warehouse.

General terms of service
We reserve the right to refuse service to customers who we believe have harassed our staff, are aggressive or may be engaging in mail fraud.

If you have any questions, please contact us at customerexperience@drinkpartake.com.